FAQ: Telephone - How to avoid a steep telecom bill?

 

How can I protect myself from unexpectedly high invoices ?

Do you sometimes get caught by surprise by high amounts gracing you telecom invoice? When traveling to another country you have undoubtedly received free text messages informing you of roaming tariffs...

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How does the alert system work ?

The alert system concerns the mobile phone and Internet for which you pay a bill (postpaid). Operators are obliged by law to implement this system. A double alert is created by the system: the first...

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What sort of services and traffic does the alert system apply to?

The alert system applies to mobile telephony and mobile Internet for which you receive an invoice afterwards (postpaid). The system does not apply to: mobile telephony and Internet through prepaid...

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I've received an invoice for an amount higher than the allowance or the upper limit but I have not received an alert message. Is that normal ?

That can be normal. It could be that your operator is unable to calculate the costs for your consumption immediately.   In borderline cases or at the end of the month it is possible that you are...

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Can I change or stop the alert messages?

Yes. At least once a month you have the right to set an upper limit, to change that limit or to cancel it, free of charge.

How to manage your expenditures?

Compare the tariffs of the operators: http://www.besttariff.be/and adapt your tariffs to your use profile. Have the calls and SMS to premium rate numbers blocked. Contact your operator, it is free. If...

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